Shop Policies + FAQs
You can expect to receive a reply to your inquiry from us within 24-48 business hours unless otherwise noted on our website.
We DO NOT reply to emails on Saturdays or Sundays, as we are closed. Nor do we reply to order inquiries sent to us via our social media platforms. If you have an issue with your order please contact us via the contact form on our website or by email at firstname.lastname@example.org
We currently accept payments via PayPal and all major credit cards such as Visa, MasterCard, and American Express through our secure payment processing system. We transmit your credit card securely for your protection and we do not store your credit card information.
PRODUCTION + SHIPPING & HANDLING
Our current order processing times are as follows:
Please allow 10-15 business days NOT inclusive of shipping as our products are MADE TO ORDER upon purchase.
SHIPPING + DELIVERY
Some of your items may ship separately so it is possible that you may receive more than one tracking number. However, you will only pay for shipping once based on your entire order.
Our current shipping times are estimations during the non-holiday season:
Items shipped in-house:
- Please allow 10-15 business days upon receipt of payment for your items to be processed & packaged as the majority of our products are MADE TO ORDER.
- USPS: 7-10 business days for delivery after shipping (includes a tracking number)
Items shipped directly from our manufacturers:
- DHL Express: approx. 10-20 business days for delivery after shipping (includes delivery confirmation and requires signature release)
Ground Shipping (USPS, UPS, FEDEX, DHL): allow 10-15 business days from the receipt of shipping notification to receive your purchase.
Priority Shipping (Custom Orders Only + Additional Fees Apply): allow up to 2-5 business days from the receipt of shipping notification to receive your purchase.
Overnight Shipping (Custom Orders Only + Additional Fees Apply): allow up to 1-2 business days from the receipt of shipping notification to receive your purchase.
***NOTE: Production and Shipping times vary and are listed on the "details" tab of EACH item. During the holiday season and/or times of high demand, some orders may be delayed due to increased volume so please allow extra time. It is your responsibility to look at this before making your purchase.
SHIPPING ADDRESSES + RETURNED PACKAGES
Please ensure your shipping address is correct. Once you receive your tracking number, your shipping address cannot be changed. Priceless Dreams does not issue refunds for undeliverable orders due to incorrect addresses. As the customer, you are responsible for entering your address correctly. If a package is returned to us because of the wrong address, the customer must pay to have it reshipped.
Please check your tracking number for updates on delivery. If your tracking says Delivered, but you have not received it, contact your local USPS office, and open a missing package case first. Please check with your neighbors and/or leasing office (if you live in an apartment complex) if they may have received on your behalf.
Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you.
We are not responsible for lost or stolen packages. Unfortunately, the USPS does lose packages from time to time. Please note, once your shipping confirmation/tracking number is sent to you, we no longer have it in our possession, and we have no influence as to what happens after it makes it to the post office. We reserve the right to determine when/if an order will be re-sent depending on the circumstances and size of the order.
RETURNS / EXCHANGES
Although we hope everyone enjoys their Priceless Dreams purchases, we understand sometimes things do not work out as planned.
Unfortunately, the majority of our items are MADE TO ORDER or CUSTOM, therefore, we are unable to offer refunds or exchanges once an order has been completed and shipped.
If any of your items were damaged en-route, the wrong product was sent, or there is a manufacturing defect please contact us via email within 5 days of receiving your product. We will review and handle accordingly to provide order satisfaction.
Any item under dispute must be unworn, unused and in original packaging when expressing damaged/defective.
Disclaimer: If a package is tracked as “Delivered”, Priceless Dreams will not process a refund for that package, but we will assist you in every way that we can.
I received a shipping notification, but when I click the link I am not able to track my package. Did you really ship my order?
When you receive your notification it means that your order has been packaged and ready to be picked up by our shipping partners. It usually takes 24-48 business hours for our shipping partners to scan and show the movement of your package on their website.
What do I do if my order shipped, but I never received it?
If your tracking number says “delivered” or “out for delivery” but you haven’t received your package, please contact your local USPS office. We are not responsible for lost or stolen packages.
How are my shipping costs calculated?
Shipping costs are determined by the weight and size of your order in addition to utilizing the most cost-efficient shipping partner.
Which shipping couriers do you use?
In order to provide the most efficient and affordable shipping options, our shipping partners are as follows: USPS (First Class Ground and Priority Shipping) as well as UPS, FedEx and DHL Express.
I received my order but don't like it, can I return/exchange it?
Unfortunately, since items are custom and/or made to order, we have a modified return/exchange policy, please view the return policy below.
Still, have questions?
No problem send us an email: email@example.com